Internals

What We Do

Residential Computing supports broadband, reliable network connections throughout the residence halls and campus apartments, including wireless connectivity in dining facilities and many other common spaces. Our staff, primarily made up of Berkeley students, provide knowledgeable, friendly, and responsive technical support to our residential clients for their network connections, computing needs, and cable TV service.

Our customers include undergraduate and graduate students, family housing residents, live-in faculty, and conference guests. Our primary goal is to ensure that our clients can fully utilize network resources for their academic and personal needs through our provision of in-room Internet and wireless access, as well as technology resources in each unit's Academic Services Center (ASC). We are continually available to residents through timely phone, email, and in-person support to help resolve any technical issues that may arise.

We ensure that all computers connected to the network meet campus minimum security standards, and we continually work to educate all residents about the importance of using legal services to obtain digital media and about smart and safe use of technical resources.

Teams

Residential Computing includes a large group of front-line customer support staff (Residential Computing Consultants) as well as teams of senior staff, who are responsible for developing and maintaining systems and applications, providing technology resources to residents, marketing and outreach, and for management and oversight of ResComp's programs and services.

Student Jobs

Thank you for your interest in working for Residential Computing! ResComp is part of the larger Student Affairs Information Technologies (SAIT) department, and across the organization we have between 90 and 100 student staff working in a variety of technical and non-technical roles.

Our student job opportunities include front-line customer service for students and staff, software development, web development, administrative support, server and systems administration, technical training, and marketing and design. Positions range from entry-level to supervisory to technical. While training is provided for all positions, we look for highly motivated candidates with some relevant experience who can learn and apply skills quickly.

At ResComp and SAIT, students hold positions with high levels of responsibility and perform mission-critical functions. There are many opportunities to advance within the organization and to work in leadership roles.

While our work environment is professional and prepares our staff for serious, real world jobs after graduation, our student staff enjoy a relaxed, social, and supportive workplace. They earn competitive pay and can set their own hours to accommodate class schedules. And, there is often food, snacks, and candy.

For questions about ResComp and SAIT hiring, email hiring@rescomp.berkeley.edu.

Contact Us

For technical support and computer help, please log in to Helpdesk or visit our Support page.

For any other issues, please contact us at the following email addresses:

  • ResComp General Mailbox

    For general inquiries or complaints regarding the Office of Residential Computing, its employees, network, and services.

  • Webmaster

    If you have any questions about the website or have found a problem, please notify us at this address.

  • Human Resources

    For questions or inquiries regarding hiring issues.

  • Abuse Complaints

    For complaints regarding abuse of the rescomp.berkeley.edu network.

  • Security

    For questions regarding security concerns and policy enforcement.