Internals

Lead Technical Trainer

  • Hourly Rate: 16.00
  • Summer Commitment: Required

Position Overview

The Lead Technical Trainer is responsible for the management of the Technical Training team in Student Affairs Information - Technologies (SAIT). The mission of the Technical Training Team is to educate Student Affairs staff on current software and business applications in use by the department: both basic computer training and advanced office and business software. The Technical Training team is responsible for training full- and part-time employees on standard office software in a classroom/group environment as well as in individual sessions, and assists in writing training documentation, brochures, newsletters, or website content. The Technical Training team must maintain training files for employees and research and explain technical concepts on a basic and intermediate level. This team is responsible for tracking and maintaining client information, training materials, and an instructional waiting list. The Lead Technical Trainer must keep abreast of technological advances and changes in computing by reading online sources and periodicals and by consulting with his/her supervisor and other student teams in SAIT.

The Lead Technical Trainer must have strong leadership and organizational skills and the ability to manage and supervise a team. The Lead must be able to conduct training in a classroom or group setting, as well as one-on-one. In coordination with the Student Leadership and Recruitment Coordinator, the Lead Technical Trainer selects, trains, and evaluates the Technical Training team, including on-going training and staff development. The Lead Technical Trainer works closely with the Student Leadership and Recruitment Coordinator to plan and coordinate the hiring and training program for new Technical Trainers each spring semester, and when necessary, during the fall semester.

Qualifications

Required: Previous tutoring, teaching, or training experience; effective verbal and written communication skills and the ability to interact with and respond professionally to a diverse group of users and support staff with varying levels of computer skill; demonstrated success with administrative and organizational skills; ability to manage and supervise teams and projects; ability to work productively in teams; experience prioritizing tasks and delegating responsibility; effectively respond to changes in environment and needs; ability to learn new technology and keep abreast of the latest technological advances; proficiency with Microsoft Office, including Word, Excel, Publisher, Outlook, and Power Point; familiarity with standard software application programs including database, spreadsheets, word processing, and desktop publishing; demonstrated excellent customer service skills; knowledge of Internet and email programs; friendly and approachable; spoken Spanish or Chinese (Cantonese preferred); ability to translate documents to and from Chinese or Spanish; ability to converse and conduct training in Chinese (especially Cantonese) or Spanish; attention to detail; minimum G.P.A. of 2.0.

Preferred: Demonstrated experienced documenting projects; experience writing training material; interest in education and/or technology; attention to detail; a strong focus on customer service; friendly and approachable; GPA of 3.0.

Terms of Employment

  1. The period of employment for this position commences upon hiring and continues through the 2012-2013 academic year.
  2. The Lead Technical Trainer is paid a wage of $16.00 per hour. The position's classification title is Student Assistant III. The Lead Technical Trainer must be a currently enrolled UC Berkeley student with a minimum GPA of 2.0 (3.0 or higher preferred). Students with less than a 2.7 GPA may be asked to limit their work hours.
  3. The incoming Lead Technical Trainer will participate in training sessions during the Spring 2011 semester, including on February 16th, April 1st, April 8th, and two days during the week of May 16th.
  4. The Lead Technical Trainer must be available to train incoming Technical Trainers during the Fall 2012 semester.
  5. The Lead Technical Trainer is required to work between 10-15 hours per week between regular business hours (9am-5pm) during the academic year. The Lead must also be available over summer to supervise the team and provide customer service to clients. A work schedule will be determined in consultation with his/her supervisor. Some availability between either 9am-12pm or 1:30-5pm is required.
  6. It is a requirement that anyone in this position work in a safe and responsible manner while not putting him/herself or others at risk. This includes complying with applicable policies and regulations, using personal safety gear, observing warning signs, learning about potential hazards, and reporting unsafe conditions.
  7. A DMV check for valid driver’s license and driving record is required. Position meets the following criteria: occasional operation of University vehicles as part of assigned job duties.
  8. Employment with the Information Technologies unit is subject to the applicant's ability to provide appropriate documentation and sign necessary papers for employment in conformance with state laws and University regulations.
  9. Continued employment is contingent upon satisfactory job performance evaluation by his/her supervisor.

Job Duties

(60%) Technical Training

  • Provide basic technical training, both in one-on-one sessions and in small groups.
  • Train RSSP Dining and Facilities staff on use of on-site computer kiosks. Assist in writing internal training articles and manuals, departmental newsletters, or websites.
  • Develop training material in English, Chinese, and Spanish for relevant software in writing.
  • Help produce and maintain training manuals, schedules, and flyers. Promptly and courteously respond to training questions and requests from RSSP staff.
  • Maintain all employees' training files.
  • Research and explain technical concepts on a basic and relatable level. Maintain and track attendance and scheduling lists.
  • Develop spreadsheets that are required to maintain training materials. Keep abreast of technological advances and changes in computing by reading on-line sources, periodicals, and consulting with the Technical Training Supervisor and other IT staff.
  • Adapt to new software and environment as departmental needs require. Work according to documented procedures; advise Technical Training Supervisor if problems arise.

(25%) Lead Responsibilities

  • Schedule and conduct regular meetings with the Technical Training team. Maintain close contact with everyone on the Technical Training team. The Lead Technical Trainer should be aware of all ongoing projects and provide support, guidance, and resources as necessary.
  • Delegate tasks and follow up to make sure they are completed.
  • Hold informal check-ins with each Technical Trainer at least once per semester, as needed and conduct formal performance evaluations twice per year. Build a sense of teamwork and cooperation within the Technical Training team and other IT student staff. Work closely with other Lead Staff and Senior Staff to accomplish IT goals.
  • In coordination with the Student Leadership and Recruitment Coordinator, assist in hiring and training new Technical Trainers as needed.
  • Update job descriptions, develop selection criteria, and write interview questions. Assist in hiring other Senior Staff positions as needed.
  • Work with the Student Leadership and the Recruitment Coordinator to hire and train additional Technical Training staff during the academic year as needed.
  • Provide structured training programs for the Technical Training team during the spring, summer, and fall semesters. Additionally, provide ongoing training and staff development for the team throughout the year.
  • Evaluate and coordinate consistent service throughout the units.
  • Attend and actively participate in departmental meetings. Contribute agenda items when appropriate.

(15%) Projects

  • Analyze effectiveness of training strategies and material; revise and improve as necessary.
  • Gather and analyze data and prepare reports for the Lead and management team.
  • Check email and attend meetings regularly and participate in training-related discussions
  • Contribute to various projects as assigned by his/her supervisor.

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