The Residential Computing Consultant (RCC) team is the primary source of technical support for all residents of campus housing. RCCs work in teams of 4-7, each dedicated to a different residential housing location and overseen by a student Unit Supervisor (US). RCCs are a core part of the student leadership program in Student Affairs - Information Technologies (SAIT), serving as direct connection to our student customers and helping to educate residents about technology resources to promote academic and personal growth.
The JobProvide Technical Support & Customer Service for Students:
Teamwork & Projects
RCC candidates will meet with a panel of Unit Supervisors. They will go over your resume and cover letter, asking questions about relevant skills and experience, and then ask questions specific to the position. Cover letters should include previous customer service and/or technical experiences. Scenarios will also be posed to see how the candidate would respond to situations they may encounter on the job. Candidates will also be asked to bring a BearFacts transcript to verify they meet the minimum GPA requirement.
Do I have to be a CS/EECS major to apply? How much technical experience is required?
This is very much not a programming job so you do not need to be a CS/EECS major. No formal technical experience is required. Zilch. Nada. The only requirements we have are that you are passionate about your work, enjoy seeking out new challenges, have a desire to engage with people, and bring a unique personality to the RCC family! RCCs are dancers, basketball fans, engineers, film buffs, gamers, boba-chuggers - but we all share an interest in computers and technology. We heartily welcome applicants of all majors - the only CS we look for is Customer Service!
What's the ResComp work culture like?
Stuffy cubicles, strictly professional business clothing, and no fun -- these are all characteristics that you will have extreme trouble finding in the ResComp workplace. Our work culture consistently maintains a welcoming environment that fosters collaboration and engagement within and across different teams. We have an open student space conducive to social interaction sometimes resulting in spontaneous nerf gun fights. Although RCCs work primarily to serve the campus community, it is not uncommon for many teams and RCCs to get together outside of the workplace, doing all sorts of things from team dinners to mini-golf to bowling!
What does a typical workweek look like?
ResComp is team-staffed and run by students, so it's important to us to have a flexible working schedule - with the exception of weekly staff meetings, you set all your own hours. An RCC's weekly schedule, although variable, generally consists of the following:
As we said - we’re all students, and we know that things can get busy. School comes first, which is why we’re always happy to accommodate changes in work schedules during the inevitable 3-midterm week. We also pride ourselves on looking out for each other - RCCs are generally happy to cover for each other in the event of occasionally conflicting interviews, vacations, or club events.
How can I find out more about the position?
Want to learn more about life as an RCC aka the most interesting job in the world? Well then, check out our extremely detailed job description and this very in-depth look at life at ResComp, where fun is part of the job description. Want to talk to a real live RCC? Then, come to our mindblowingly awesome info session on March 14th and March 17th at 6PM (location TBD) or come visit us during our Office Hours at any of the units. Bring us your questions and we’ll gladly answer them! Good luck on your applications!
What opportunities for growth does the job have?
The RCC position is great preparation for our senior-level positions at Residential Computing and the outside work world. Within ResComp, we offer leadership positions in customer service, information security, marketing, network engineering, programming, and system administration. As an RCC you will also have the privilege of being connected to our impressive alumni network, including former-ResComp employees that have gone to work with prestigious companies such as Google, Twitter, LinkedIn, and Dreamworks!
What would I learn from this position?
HOW TO BE A ROCKSTAR! [or at least that’s what the resident’s will think when you fix their computer.] But really, you will learn valuable skills like working in a team, problem solving through troubleshooting residents’ technical issues, and also interpersonal skills such as how to react to others in sometimes stressful situations (because often people are not the happiest when their computer isn’t working). And because ResComp has lots of different people, who knows, maybe you might even come out of this experience knowing how to play soccer, sing, or build a computer even?