Internals

Technical Trainer

  • Hourly Rate: 14.00
  • Summer Commitment: Preferred

Position Overview

The Technical Training team works to educate Student Affairs staff on current software and business applications in use by the division. Under the direct supervision of the Lead Technical Trainer, the Technical Trainer works to train full- and part-time employees on standard office software in a classroom/group environment as well as in individual sessions, and assists in writing training documentation, brochures, newsletters, or website content. The Technical Trainer must maintain training files for employees and research and explain technical concepts on a basic and intermediate level. This position is responsible for tracking and maintaining client information, training materials, and an scheduling list. The Technical Trainer must keep abreast of technological advances and changes in computing by reading online sources and periodicals and by consulting with the Lead.

Additionally, as many staff in Student Affairs do not speak English as their native or primary language, a bilingual component is necessary. The Technical Trainer must be able to converse and conduct training in either Chinese or Spanish in order to maintain a high standard of customer service for our front-line and career staff. The Technical Trainer may also be employed to translate training documents from English to either Chinese or Spanish.

Qualifications

Required: Effective verbal and written communication skills and the ability to interact and respond professionally with a diverse group of users and support staff with varying levels of computer skills; proficiency with Microsoft Office, including Word, Excel, Publisher, Outlook, and PowerPoint; demonstrated success with administrative and organizational skills; ability to work productively in teams; experience teaching or training others; ability to learn new technology and keep abreast of the latest technological advances; excellent customer service skills; knowledge of Internet and email programs; ability to quickly learn and adapt to new material; friendliness and approachability; attention to detail; command of spoken Spanish or Chinese (Cantonese preferred); ability to translate documents to and from Chinese or Spanish; ability to converse and conduct training in Chinese or Spanish; ability to adapt in a changing environment; minimum G.P.A. of 2.0.

Preferred: Demonstrated experience documenting projects; previous tutoring experience; experience writing training material; ability to innovate; interest in education and/or technology; a strong focus on customer service; GPA of 2.7.

Terms of Employment

  1. The period of employment for this position commences upon hiring and continues through the 2012-2013 academic year.
  2. The Technical Trainer is paid a wage of $14.00 per hour. The position's classification title is Student Assistant II. The Technical Trainer must be a currently enrolled UC Berkeley student with a minimum GPA of 2.0 (2.7 or higher preferred). Students with less than a 2.7 GPA may be asked to limit their work hours.
  3. The incoming Technical Trainer will participate in training sessions during Spring 2012 semester, including a mandatory orientation on April 1st, 2012, as well as training sessions in Summer and Fall and Spring Semesters [2012-13], as needed.
  4. The Technical Trainer is required to work between 6-10 hours per week between regular business hours (9am-5pm) during the academic year, with summer work strongly encouraged. A work schedule will be determined in consultation with the Lead Technical Trainer. Some availability between either 9am-11am or 1:30-5pm is required.
  5. It is a requirement that anyone in this position work in a safe and responsible manner while not putting him/herself or others at risk. This includes complying with applicable policies and regulations, using personal safety gear, observing warning signs, learning about potential hazards, and reporting unsafe conditions.
  6. A DMV check for valid driver's license and driving record is required. Position meets the following criteria: occasional operation of University vehicles as part of assigned job duties.
  7. Employment with the Information Technologies unit is subject to the applicant's ability to provide appropriate documentation and sign necessary papers for employment in conformance with state laws and University regulations.
  8. Continued employment is contingent upon satisfactory job performance evaluation by the Lead Technical Trainer.

Job Duties

(80%) Technical Training

  • Provide basic technical training, both in one-on-one sessions and in small groups.
  • Train RSSP Dining and Facilities staff on use of on-site kiosks. Assist in writing internal training articles and manuals, departmental newsletters, or websites.
  • Develop training material in English, Chinese, and Spanish for relevant software in writing.
  • Help produce and maintain training manuals, schedules, and flyers. Promptly and courteously respond to training questions and requests from RSSP staff.
  • Maintain all employees' training files.
  • Research and explain technical concepts on a basic and relatable level. Maintain and track attendance and scheduling lists.
  • Develop spreadsheets that are required to maintain training materials. Keep abreast of technological advances and changes in computing by reading on-line sources, periodicals, and consulting with the Lead Technical Trainer and other IT staff.
  • Adapt to new software and environment as departmental needs require. Work according to documented procedures; advise Lead Technical Trainer if problems arise.

(10%) Projects

  • Analyze effectiveness of training strategies and material; revise and improve as necessary.
  • Gather and analyze data and prepare reports for the Lead and management team.
  • Check email and attend meetings regularly and participate in training-related discussions
  • Contribute to various projects as assigned by the Lead Technical Trainer.

(10%) Organizational Responsibilities

  • Participation in the Student Leadership activities
  • Meetings with Client services and other student teams
  • Bimonthly meetings with the Lead and the rest of the training team

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