Internals

Desktop Administrator

  • Hourly Rate: 16.00
  • Summer Commitment: Required

Position Overview

The Residential Computing Desktop Administrator (DA), under the guidance of the Lead Desktop Administrator and the supervision of the Technical Services Manager of Residential Computing, is responsible for technical support at the residential Academic Services Centers (ASC). Each Residence Hall unit hosts an Academic Services Center serving over 1,000 residents, with up to 40 PC and Macintosh workstations, on an Ethernet-based network hosted by a Windows file and print server. The DA Team works closely with the Desktop Engineering team in the administration of the Academic Services Centers. The DA is responsible for technical support at these centers on a duty rotation, including maintaining all clients and software and troubleshooting problems in a timely manner. The DA must be familiar with the Windows operating system and have experience with all the software packages supported in the Academic Services Center. The DA must be able to understand concepts regarding computer networks and associated protocols and able to troubleshoot problems as they arise. While DAs are responsible for technical support at Academic Services Centers, they are also expected to work on project development. The DA may also be expected to move computer equipment to and from Academic Services Centers as needed to perform their duties. The DA works closely with the Academic Program Coordinator (APC), Academic Services Center Supervisor (ASCS), and Residential Computing Unit Supervisor (US) at the residence halls. The DA meets regularly with the DA team and the Lead DA.

Qualifications

Required: Hardware knowledge in a variety of configurations for both the PC and Macintosh platforms; experience in both the Mac operating system (OS X) and PC operating systems (Windows XP/Vista/7) in addition to a familiarity with Unix-like operating systems, including Linux; expertise in common software packages including Microsoft Office and Adobe Creative Suite; knowledge of common Internet applications including SSH, FTP, mail readers, and WWW browsers; experience with network technologies and concepts including TCP/IP, DHCP, and Ethernet; ability to research, test, install, troubleshoot, and maintain new software, operating systems, and hardware; ability and motivation to learn new technologies quickly and with minimal support and guidance; ability to work productively in teams; effective communication skills and the ability to interact professionally with a diverse group of clients and staff; minimum GPA 2.0.

Preferred: Knowledge of administrator/root level administration in Windows XP/Vista/7 and OS X; experience with Windows Administration tools (e.g., BigFix, App-V); experience with Group Policies and Windows scripting; experience administering a Windows file and print server; experience with Academic Services Center software packages; experience deploying computer images across 40+ machines; experience with Active Directory; experience teaching or training others; ability to prioritize tasks; programming ability (shell, Perl); GPA of 2.3 or higher.

Terms of Employment

  1. The period of employment for this position commences upon hire and continues through the end of the 2012-2013 academic year.
  2. The DA is paid a wage of $16.00 per hour. The position's classification title is Assistant III. The DA must be a currently enrolled UC Berkeley student with a minimum GPA of 2.0 (2.3 or higher preferred). Students with less than a 2.3 may be asked to limit their work hours.
  3. The DA is expected to attend training sessions in the Spring 2012 semester, including orientation on April 6th, 2012. This will require 10-15 hours during April.
  4. The DA must be available for up to 40 hours per week during Summer 2012. Active participation in Senior Staff Training (the week of August 6th, 2012) and Residential Computing Consultant (RCC) training (the week starting August 13th, 2012) is required. The DA must be available for all day training on Friday, August 17th, 2012). The only exception will be for students taking a final exam.
  5. The DA is required to attend fall training and Academic Services Center set-up. The DA is also required to participate in Academic Services Center Assistant training. Availability on move-in weekend is mandatory. Note that the dates are subject to change.
  6. The DA is required to work 10-15 hours per week during the academic year. A work schedule will be determined in consultation with the Lead DA and the Technical Services Manager of Residential Computing.
  7. This position is subject to a criminal background check. Driving is preferred. If driving, a DMV check for valid driver's license and driving record is required (anyone who works at University Village in Albany must drive the departmental vehicle). Position meets the following criteria:
    • Possession of key or card access to computer storage areas.
    • Care, safety and security of property.
    • Operation of University vehicles as part of assigned job duties.
    • Specific job duties: Helps maintain equipment inventories and requires access to both on and off site computer equipment storage. Driving is preferred to get to various units and locations.
  8. It is a requirement that anyone in this position work in a safe and responsible manner while not putting him/herself or others at risk. This includes complying with applicable policies and regulations; using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions.
  9. Employment with the Information Technologies unit is subject to the applicant's ability to provide appropriate documentation and sign necessary papers for employment in conformance with state laws and University regulations.
  10. Continued employment is contingent upon satisfactory job performance evaluation by the Lead DA and the Technical Services Manager of Residential Computing.

Job Duties

(55%) Management of all technical aspects of one or more residential Academic Services Centers

  • Maintain hardware and software in one rotating residential Academic Services Center with 20-40 client machines running Windows XP and Mac OS X, as well as peripheral hardware like scanners and printers.
  • Install and upgrade standard word processing, spreadsheet, desktop publishing, and Internet software packages, as well as other packages as requested by the Academic Program Coordinator.
  • Configure client software to specific unit needs.
  • Monitor and troubleshoot hardware, software and networking problems as they occur. Respond promptly to maintenance tags submitted by Helpdesk staff.
  • Monitor and respond to maintenance tickets filed in the Request Tracker system.
  • Help create and maintain Windows and Macintosh software images for the centers.
  • Attend weekly DA meetings.
  • Alert the administrative support team promptly about any equipment repairs, upgrades or purchases that are necessary. Give them recommended specifications for new products and follow up until purchases are finalized.
  • Meet as needed with Academic Services Center Supervisors, Academic Program Coordinators, Unit Supervisors, and the Technical Services Manager of Residential Computing.
  • Set-up and move computers, monitors, and peripherals as required.

(20%) Technical Projects and Documentation

  • Research, test, recommend, implement, and troubleshoot new hardware and software.
  • Meet and collaborate with other desktop teams on joint projects.
  • Be involved in at least one DA project each semester.
  • Document installation, configuration, and troubleshooting procedures.
  • Contribute to and help maintain an up-to-date technical manual for Academic Services Center technical operations.
  • Submit weekly reports to DA staff to keep everyone informed of projects and Academic Services Center status.
  • Maintain extensive documentation for all projects and develop all-encompassing internal documentation format.

(15%) Administrative Duties

  • Update online calendar regularly and check email at least twice a day and once a day on weekends.
  • Ensure that status is updated for all Request Tracker requests.
  • Document all DA projects in the wiki.
  • Communicates equipment inventory changes to the Administrative team for tracking purposes.

(10%) Instruction

  • Participate in DA, Residential Computing Consultant, and Academic Services Center staff training.
  • Give presentations to staff on various computer topics, including hardware configurations, software packages, and network concepts.
  • Prepare for and technically administer the Cal Connect process during Cal's Welcome Week.

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