Internals

Lead Desktop Engineering Consultant

  • Hourly Rate: 21.25
  • Summer Commitment: Required

Department Overview

The Client Technology Services (CTS) unit of Student Affairs, Information Technologies (SAIT) provides and supports computing equipment and services that enhance the productivity and communication of SA. Currently, CTS supports the client computing environment and provides front line technical customer service for all of our administrative staff.

Position Overview

The Desktop Engineering Team works closely with both front-line support teams and Windows System Administrators in order to provide a reliable and secure workstation environment for the Student Affairs administrative staff and students using the Academic Services Centers (ASCs). The Desktop Engineering Team specifically focuses on newer technologies involving large-scale workstation management and software virtualization, acting also as a resource for other IT Staff.

The Lead Desktop Engineering Consultant must exercise a high degree of autonomy and independent decision-making to provide for the daily administration and support of SAIT's network/workstation-computing environment. The position provides technical engineering support for information systems, computer networks, and desktop computing stations. The Lead Desktop Engineering Consultant should act as a reference for other teams and have full knowledge of the Desktop Engineering team's projects and procedures. Besides operational duties shared with the team, the Lead Desktop Engineering Consultant proposes and carries out projects to improve or streamline various practices and should delegate responsibilities as needed to the Desktop Engineering Consultant.

Qualifications

Required: Previous leadership or supervisory experience; extensive experience working in a desktop support environment; strong familiarity with Mac OS X and Windows operating systems; strong knowledge of hardware configurations for both the Windows and Mac platforms; demonstrated ability to quickly learn new technologies with minimal support and guidance; knowledge of computer security technologies such as AntiVirus, firewalls, and patch management; experience using network technologies including remote desktop, remote assistance, FTP, SSH, and telnet; experience with desktop engineering concepts such as desktop imaging, registry editing, and command-line utilities; knowledge of one or more scripting languages, such as VBScript or WSH; effective communication skills and the ability to interact professionally with a diverse group of clients and staff; demonstrated success with administrative and organizational skills; strong documentation and training skills; minimum GPA of 2.0

Preferred: Strong programming experience and knowledge of good programming practices; understanding of Active Directory and Group Policy; familiarity with software or hardware virtualization; experience using patch management software; experience leading long-term projects; supervisory experience in a workplace environment; knowledge of and interest in new technologies; minimum G.P.A. of 2.3.

Note: The abilities in the preferred section are not necessary for being hired; after training, it is necessary that the applicant will possess several of the listed skills.

Terms of Employment

  1. The period of employment for this position commences upon hiring and continues through the 2012-2013 academic year, with the possibility of employment through the 2013-2014 academic year.
  2. The Lead Desktop Engineering Consultant is paid a wage of $21.25 per hour. The position's classification title is Student Assistant IV. The Lead Desktop Engineering Consultant must be a currently enrolled UC Berkeley student with a minimum GPA of 2.0 (2.3 or higher preferred). Students with less than a 2.3 GPA may be asked to limit their work hours.
  3. The incoming Lead Desktop Engineering Consultant will participate in required training that will take place during the Spring 2012 semester, beginning in February and continuing through March, 2012.
  4. The Lead Desktop Engineering Consultant is required to work 20 hours per week during the summer of 2012.
  5. The Lead Desktop Engineering Consultant is required to work 10-15 hours per week during the academic year. A work schedule will be determined in consultation with the Desktop Engineering Supervisor.
  6. It is a requirement that anyone in this position work in a safe and responsible manner while not putting him/herself or others at risk. This includes complying with applicable policies and regulations, using personal safety gear, observing warning signs, learning about potential hazards, and reporting unsafe conditions.
    7. This position is subject to a criminal background check. Driving is preferred. If driving, a DMV check for valid driver's license and driving record is required (anyone who works at University Village in Albany must drive the departmental vehicle). Position meets the following criteria:
      • Possession of key or card access to computer storage areas.
      • Care, safety and security of property, and staff files on the network and computer hard drives.
      • Operation of University vehicles as part of assigned job duties.
    • Employment with the Information Technologies unit is subject to the applicant's ability to provide appropriate documentation and sign necessary papers for employment in conformance with state laws and University regulations.
    • Continued employment is contingent upon satisfactory job performance evaluation by the Desktop Engineering Supervisor.

Job Duties

(35%) Lead Responsibilities

  • Act as a reference for the Desktop support and management teams to provide necessary support and team collaboration.
  • Attend cross-functional and other departmental meetings.
  • Manage and delegate team responsibilities including project work.
  • Provide on-going training and staff development for the Desktop teams throughout the year.
  • Oversee and supervise the operations of the Desktop Engineering Consultant, serving as a technical and administrative reference.
  • Lead desktop and cross-functional team meetings and participate in IT lead meetings.
  • Conduct performance evaluations for the Desktop Engineering team.
  • Hire the Desktop Engineering team and participate in the hiring of other IT teams.

(35%) Technical Engineering and Desktop Management

  • Independently research, resolve, and respond to complex questions and operational problems received via the Helpdesk or direct user communication.
  • Assist with centrally managing a complex computing environment through standardized machines, patch management, and inventory control.
  • Install, configure, monitor, troubleshoot, upgrade, and maintain SAIT hardware and software on a Tier 3 level.
  • Respond to, resolve, and document Helpdesk tag from a consolidated service desk.
  • Proactively manage and analyze network and desktop resources to identify potential performance bottlenecks, increase uptime, improve response times, and quickly resolve problems.
  • Manage, create, and deploy software security updates using BigFix, our patch management system.
  • Develop new procedures and processes to increase productivity and team performance.
  • Write programs and scripts to configure and install software for distribution to the desktop environment.
  • Create original utility programs aimed at automating user profile setups, regional specific setups, network connections, and custom menu programs for all laptop configurations.
  • Plan, develop, and test standards relating to the desktop architecture.
  • Build and maintain desktop images for desktops, laptops, registers and more using Windows Deployment Services and Mac equivalents.

(35%) Technical Engineering and Desktop Management

  • Lead or participate in projects that enhance the operational efficiency, develop or improve services, and the quality of support for unit and departmental users.
  • Collaborate with other teams to plan, develop, and complete project objectives.
  • Delegate or assign specific tasks.
  • Lead or attend project meetings.
  • Assist in overseeing projects for the Desktop Management Team, including discussion and resolution of workstation, server, and networking problems.

(10%) Documentation and Training

  • Lead and participate in the training of the desktop management teams, including the training of new and current staff members.
  • Develop and oversee training of the Desktop Engineering Consultant.
  • Document installation, configuration, and troubleshooting procedures in the IT wiki.
  • Create and maintain an up-to-date procedure manual, documenting IT operations and practices.
  • Participate in the development of short-term and long-term plans for the evolution of information technologies within the department.

(5%) Administrative Duties

  • Update online calendar regularly.
  • Ensure that Helpdesk tags are updated.
  • Ensure that all Desktop team projects are documented (ongoing status reports and summary reports).
  • Update equipment inventory for tracking purposes.
  • Attend required weekly meetings.
  • Check email at least twice a day and regularly participate in Helpdesk related discussions.
  • Other duties as assigned.

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