Residential Computing

Position Overview

The Windows Systems Administrator (Windows SysAdmin), under the guidance of the Lead Windows Systems Administrator and the supervision of the Senior Windows Systems Supervisor of Student Affairs - Information Technologies (SAIT), develops and maintains the Windows servers and systems that support over 800 Windows and Macintosh workstations supported by SAIT. The Windows SysAdmin is responsible for maintaining the integrity and security of over 250 Windows servers and systems, which support the desktop and kiosk computers used by over 1,800 Student Affairs staff and over 120 workstations in six Academic Services Centers supporting over 8,000 student residents. The Windows SysAdmin is expected to conduct systems analysis and development, with limited support and direction from career staff, to keep our systems current with changing technologies. The Windows SysAdmin helps to educate SAIT student and career staff in the use of the Windows platform, both as a server and a client operating system.

The Windows SysAdmin is required to assume a weekly rotating on-call role as "Windows Duty Officer." The Windows Duty Officer will be assigned many small to medium operational tasks, e.g. systems maintenance, monitoring, initial troubleshooting, and emergency response.

The Windows SysAdmin should possess a strong background in Windows operating systems, preferably with Windows Server, Windows XP, and Windows 7 administration. As new technologies emerge and impact our systems, the Windows SysAdmin is expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.

The Windows SysAdmin is a key technical resource for other staff within SAIT, providing advice, training, and technical support for various projects. In addition, the Windows SysAdmin works closely with career technical staff in the IT management team in evaluating current systems and making decisions on future development.

Qualifications

Note: The abilities in the preferred section are not necessary for being hired; after training, it is necessary that the applicant will possess several of the listed skills. It is not expected that every member of the team will possess every skill in the preferred section.

Required: Experience working with any Windows platform; previous programming or scripting experience; experience with troubleshooting hardware; ability and motivation to learn new technologies quickly and with minimal support and guidance; effective communication skills and the ability to interact professionally with a diverse group of clients and staff; ability to work productively in teams; good problem solver.

Preferred: Strong communication skills; proficiency with Windows Server, Windows XP, Windows 7, and Mac OS operating systems; understanding of Active Directory and Group Policy; understanding of the administration of SQL database servers such as Microsoft SQL Server, and secure web services such as IIS; knowledge of one or more scripting languages, such as VBScript and PowerShell; knowledge of standard backup infrastructures, Windows registry, Windows system and program installation, and system-level security procedures; talent at diagnosing and remedying server-related problems and failures promptly and effectively; familiarity with cryptography tools (e.g. SSH, SSL, IPsec); experience maintaining servers for standard internet services such as file sharing, printer sharing, web services, and Terminal Services; experience maintaining a VMware environment; previous experience teaching or training others.

Terms of Employment

1. The period of employment for this position commences upon hire and continues through the end of the 2012-2013 academic year.
2. The Windows SysAdmin is paid a wage of $18.25 per hour. The position's classification title is Assistant IV. The Windows SysAdmin must be a currently enrolled UC Berkeley student with a minimum GPA of 2.0 (2.3 or higher preferred). Students with less than a 2.3 may be asked to limit their work hours.
3. Spring training entails 4 hours per week with the possibility of more in consultation with the Lead Windows SysAdmin and the Senior Windows SysAdmin, and includes required orientation on Friday, April 6th, 2012.
4. It is strongly preferred for the Windows SysAdmin to work 20-40 hours per week during regular business hours on at least 3 business days per week during the summer of 2012.
5. The Windows SysAdmin is required to work 9-15 hours per week during the academic year, with occasional additional hours during busy seasons. A work schedule will be determined in consultation with the Lead Windows SysAdmin and the Senior Windows Systems Supervisor.
6. Active participation in Senior Staff training (the week of August 6th, 2012) and Residential Computing Consultant training (the week of August 13th, 2012) is required. The Windows SysAdmin must be available for all-day training the day before residence hall move-in in August 2012. The only exception will be for students taking a final exam.
7. The Windows SysAdmin is required to have and carry a cell phone capable of receiving text pages.
8. This position is subject to a criminal background check. If driving, a DMV check for valid driver's license and driving record is required. Position meets the following criteria:
• Possession of key card access to storage areas and server rooms.
• Control over campus-wide or departmental business processes, either through functional roles or systems security access, including responsibility for development or maintenance of critical business systems.
• Operation of University vehicles as part of assigned job duties.
• Specific job duties: requires access to both on- and off-site computer equipment storage as well as server room access and administrative-level access to business systems and databases. Driving is preferred to get to various units and locations.
9. It is a requirement that anyone in this position work in a safe and responsible manner while not putting him/herself or others at risk. This includes complying with applicable policies and regulations, using personal safety gear, observing warning signs, learning about potential hazards, and reporting unsafe conditions.
10. Employment with the Information Technologies unit is subject to the applicant's ability to provide appropriate documentation and sign necessary papers for employment in conformance with state laws and University regulations.
11. Continued employment is contingent upon satisfactory job performance evaluation by the Lead Windows SysAdmin and the Senior Windows Systems Supervisor.

Job Duties

(55%) Technical Duties

• Service, Maintenance, and Support
• Work independently to support over 250 Windows servers providing a variety of services.
• Maintain file sharing, print sharing, web, database, anti-virus, patch management, application virtualization, image deployment, and proprietary services for all student and staff clients.
• Manage a VMware environment of Unix and Windows servers and workstations.
• Ensure secure operation of all servers and services through the use of security and encryption tools such as IPsec, SSH, and SSL, and through extensive staff training and documentation.
• Support desktop support teams by investigating complex escalated issues.
• Monitor system logs and activity on all servers.
• Administer, verify, and restore from backups.
• Replace defective hardware on servers as necessary.
• Account Management
• Maintain integrity of accounts and data on the Windows servers. Perform recovery when necessary.
• Perform maintenance on accounts. Add, remove, and modify accounts and group memberships as necessary.
• Manage Windows security features to protect confidential information while allowing appropriate access.
• Development
• Research new technologies and present recommendations and justifications on major hardware and software purchases.
• Develop and maintain Group Policies and scripts.
• Develop and test new servers and services, including writing scripts.

(25%) Training and Communication

• Attend and actively participate in weekly Windows SysAdmin team meetings.
• Write project proposals, design documents, and extensive documentation in the Wiki.
• Log and report via e-mail all changes to system software and configurations.
• Participate in discussion on the Windows Systems mailing list.
• Provide training and opportunities for learning Windows systems to student and career staff.

(20%) Administrative Duties

• Update and check online calendar regularly.
• Ensure that status is updated for all requests.
• Independently maintain logs of hours worked and for what purpose.
• Update equipment inventory for tracking purposes.
• Assist in hiring and training for new Windows SysAdmins.
• Participate in Duty Officer responsibilities.
• Other duties as assigned.

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