Residential Computing

Our staff of Residential Computing Consultants (RCCs) are always ready to answer questions, provide technical support, and give computing advice to residents free of charge. Contact ResComp for support in the following ways:

Online Helpdesk

Log in to the Helpdesk to check your bandwidth usage, modify your registered devices, or schedule an appointment with an RCC.

Email

Send us an email using our web form or contact your unit's RCCs directly using the email addresses listed below.

For each request, please contact us using either the web form or our email addresses, not both. This helps us to better track your particular issue.

Email Helpdesk

Your Personal Information

Name

Student ID

Email Address

Phone Number

Support Area Select... Unit 1 Unit 2 Unit 3 Foothill, Bowles, or Stern Clark Kerr Campus University Village Channing-Bowditch Manville Jackson House Cable TV

Building & Room

Message

Subject

type "rescomp"

Please include your name, email address, phone number, and room number with your message.

Unit 1	u1-helpdesk@rescomp.berkeley.edu
Unit 2	u2-helpdesk@rescomp.berkeley.edu
Unit 3	u3-helpdesk@rescomp.berkeley.edu
Foothill, Bowles, & Stern	u4-helpdesk@rescomp.berkeley.edu
Clark Kerr Campus	u5-helpdesk@rescomp.berkeley.edu
University Village	uva-helpdesk@rescomp.berkeley.edu
Manville Apartments	manville-helpdesk@rescomp.berkeley.edu
Jackson House	jackson-helpdesk@rescomp.berkeley.edu
Channing-Bowditch	cb-helpdesk@rescomp.berkeley.edu
Cable TV Support	cable-helpdesk@rescomp.berkeley.edu

Helpdesk Phone Line

Call ResComp weekdays from 9am-5pm with quick questions or to schedule an RCC appointment.

RCC Office Hours

RCCs hold office hours at each residential unit's Academic Services Center (ASC) and at the Computing Center in University Village, where you can drop by with questions or for advice. During office hours, an RCC will troubleshoot your laptop or schedule a time for an in-room appointment for assistance with your desktop, network connection, or any other problems you might be experiencing.

RCC appointments

If you're experiencing problems with your computer or network connection, you can schedule an appointment through the online Helpdesk and an RCC will come to your room or apartment to provide one-on-one technical support. Log in to the Helpdesk to select an RCC appointment time that works for your schedule.

If there are hardware problems with your computer, you will need to sign a liability release in order to allow an RCC to access your computer's hardware. Please see our Appropriate Use Policy for the details of the release. If you are a minor (under the age of 18), you cannot sign a valid waiver and your RCC will not be able to alter or repair your hardware.