Internals
18.50
$ per hour
Summer Required

The Lead Technical Trainer ...
Provides team and organizational leadership:
  • Leads and facilitates weekly team meetings.
  • Delegates tasks and follows through to track progress.
  • Works with supervisor to plan and coordinate structured hiring and training program.
  • Attends monthly Leads meeting, as well as training and retreats with Leads and other staff.
  • Builds a sense of teamwork and cooperation in the Tech Training team.
Conducts in-person technical training:
  • Provides one-on-one and group technical training to Student Affairs staff in housing/dining locations and administrative offices, including but not limited to Units 1-3, Crossroads, Café 3, Clark Kerr, Foothill, GBC, Career Center, Sproul Hall, and University Village family housing.
  • Learns, adapts, and provides training for departmental, campus, and other current software.
  • Researches and explains technical concepts on a basic and relatable level.
  • Conducts training in English, Spanish, or Chinese per customer's need.
  • Maintains records of delivered training.
Develops training materials:
  • Updates and organizes training materials in team folder on Google Drive.
  • Updates and manages instructional account on YouTube channel.
  • Develops new instructional videos, training manuals, and flyers.
  • Edits and updates existing training materials to new versions and standards.
  • Translates materials and caption videos in English, Spanish, or Chinese.
Examples of Projects and Daily Tasks:
  • Conduct interviews and select team members during hiring season or as need arises.
  • Check in with trainers about work progress and provide guidance.
  • Provide training sessions to custodial staff at Unit 1.
  • Translate training manual to/from English and various languages.
  • Edit and caption videos from recorded training sessions and upload to YouTube.
What You'll Bring to the Job
Required Skills:
  • Ability to manage and supervise teams and projects
  • Experience prioritizing tasks and delegating responsibilities
  • Previous tutoring, teaching, or training experience
  • Effective verbal and written communication skills in Spanish, Cantonese, or Mandarin
  • Demonstrated excellent customer service skills
  • Ability to learn new technologies and explain technical concepts on a basic level
  • Ability to interact with and respond professionally to a diverse group of audience with varying levels of computer skill
  • Proficiency with Microsoft Office suite, Google Drive suite, and iOS/Android devices
  • Ability to respond effectively to changes in environment and needs
  • Minimum GPA of 2.0
Bonus:
  • Management or supervision experience
  • Native fluency and excellent written skills in languages in demand
  • Experience developing training materials such as videos and manuals
  • Advanced knowledge in Microsoft Office suite, Google Drive suite, and iOS/Android devices
  • Ability to innovate and effectively respond to changes in environment and needs
  • GPA of 3.0
What You'll Learn on the Job
  • Various departmental, campus, and current software
  • Supervisory and leadership skills
  • Advanced communication skills with wide variety of coworkers, custodial staff, and full-time professional staff
  • How to effectively engage an audience of students/customers
  • Enhanced photoshop, video editing, and design skills
  • Project coordination skills and methods
Availability & Training Requirements
  1. The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
  2. Must be a currently enrolled UC Berkeley student.
  3. Must be available for 2-5 hours per week of training during the spring 2017 semester, including sessions on:
    • February 17
    • April 7
    • April 14
    • 2 days during the week of May 15 (dates/times TBD)
  4. Must be available to work 20-40 hours per week during the summer.
  5. Must be available to work 10-15 hours per week during the academic year.
  6. Must participate in Residential Computing Consultant (RCC) training from August 7-11, 2017.
  7. Required to attend all-staff training on August 18, 2017.
  8. A valid driver's license and a driving record check is required for all SAIT employees who drive the departmental vehicle in the course of their work (driving is preferred, but not required, for this position).
  9. Continued employment is contingent upon satisfactory job performance evaluation by the Training Program Supervisor.
The Interview
What to Expect

Lead Technical Trainer candidates will meet with a small panel that includes current Technical Training team staff and the team supervisor. The interview will last about one hour, and will include general questions as well as some specific to teaching, communications, and leadership skills. Candidate may be asked to do a short demonstration of how they would teach someone a basic software application or simple computer task.

Sample Interview Questions
  • What interests you about the Technical Training team? What qualities will you bring in to benefit the team?
  • Describe an tutoring, teaching, or training experience in the past. How did you go about the process, and what difficulties did you encounter?

This job is currently not open for hiring

Have a question? Email us at hiring@rescomp.berkeley.edu.