Internals
15.75
$ per hour
Summer Preferred

The Technical Trainer ...
Conducts in-person technical training:
  • Provides one-on-one and group technical training to Student Affairs staff in housing/dining locations and administrative offices, including but not limited to Units 1-3, Crossroads, Café 3, Clark Kerr, Foothill, GBC, Career Center, Sproul Hall, and University Village family housing.
  • Learns, adapts and provides training for departmental, campus, and other software.
  • Researches and explains technical concepts on a basic and relatable level.
  • Conducts training in English, Spanish, or Chinese per customer's need.
  • Maintains records of delivered training.
Develops training materials:
  • Updates and organizes training materials in team folder on Google Drive.
  • Updates and manages instructional account on YouTube channel.
  • Develops new instructional videos, training manuals, and flyers.
  • Edits and updates existing training materials to new versions and standards.
  • Translates materials and caption videos in English, Spanish, or Chinese.
Carries out team and organizational responsibilities:
  • Attends weekly team meeting.
  • Documents work hours and completed tasks.
  • Assists with interview process during hiring season.
  • Provides feedback and suggestions on training curriculum and teamwork environment
Examples of Projects and Daily Tasks:
  • Provide training sessions to custodial staff at Unit 1.
  • Translate training manual to/from English and various languages.
  • Edit and caption videos from recorded training sessions and upload to YouTube.
  • Participate in interview panel to help select candidates in the hiring process.
What You'll Bring to the Job
Required Skills:
  • Effective verbal and written communication skills in Spanish, Cantonese, or Mandarin
  • Ability to work productively in a team environment
  • Previous tutoring, teaching, or training experience
  • Demonstrated excellent customer service skills
  • Ability to learn new technologies and explain technical concepts on a basic level
  • Ability to interact with and respond professionally to a diverse group of audience with varying levels of computer literacy
  • Proficiency with Microsoft Office suite, Google Drive suite, and iOS/Android devices
  • Effectively respond to changes in environment and needs
  • Minimum GPA of 2.0
Bonus:
  • Native fluency and excellent written skills in languages in demand
  • Experience developing training materials such as videos, brochures, and manuals
  • Advanced knowledge in Microsoft Office suite, Google Drive suite, and iOS/Android devices
  • Ability to innovate and effectively respond to changes in environment and needs
  • GPA of 2.7
What You'll Learn on the Job
  • Various departmental, campus, and current software
  • Advanced communication skills with wide variety of coworkers, custodial staff, and full-time professional staff
  • How to effectively engage an audience of students/customers
  • Enhanced photoshop, video editing, and design skills
  • Project coordination skills and methods
Availability & Training Requirements
  1. The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
  2. Must be a currently enrolled UC Berkeley student.
  3. Must be available for 2-5 hours per week of training during the spring 2017 semester, including sessions New Staff Orientation on Friday, April 7.
  4. Must be available to work 20-40 hours per week during the summer.
  5. Must be available to work 8-15 hours per week during the academic year.
  6. Required to attend all-staff training on August 18, 2017.
  7. A valid driver's license and a driving record check is required for all SAIT employees who drive the departmental vehicle in the course of their work (driving is preferred, but not required, for this position).
  8. Continued employment is contingent upon satisfactory job performance evaluation by the Training Program Supervisor.
The Interview
What to Expect

Technical Trainer candidates will meet with a small panel that includes current Technical Training team staff and the team supervisor. The interview will last about one hour, and will include general background questions as well as others specific to teaching, communications, and leadership skills. Candidates may be asked to do a short demonstration of how they would teach someone a basic software application or simple computer task.

Sample Interview Questions
  • What interests you about the Technical Training team? What qualities will you bring in to benefit the team?
  • Describe an tutoring, teaching, or training experience in the past. How did you go about the process, and what difficulties did you encounter?

This job is currently not open for hiring

Have a question? Email us at hiring@rescomp.berkeley.edu.