The Desktop Engineer ...
Contributes technical engineering and project work:
Creates and maintains workstation images:
Collaborates with other teams:
Creates documentation and provides training:
Examples of Projects and Daily Tasks:
What You'll Bring to the Job
- Ability and desire to learn new skills and technologies with minimal supervision
- Ability to write technical documentation
- Clear communication skills
- Demonstrated ability for time management and balancing competing priorities
- Intermediate experience with Windows (7 or later) or Mac OS X (10.9 Mavericks or later)
- Experience with technical troubleshooting and/or complicated problem solving
- Experience with desktop engineering concepts such as registry editing and command-line utilities
- Familiarity with security tools such as anti-virus and firewall applications
- Minimum GPA of 2.0
- Advanced experience with Windows and Mac OS.
- Advanced experience with desktop engineering concepts such as registry editing and command-line utilities (examples: msconfig, ipconfig, regedit)
- Scripting experience in one or more languages such as BASH, Windows Batch, VBScript, and/or PowerShell.
- Familiarity with Microsoft's Active Directory.
- Prior employment in a computer support role.
- Minimum GPA of 2.3
What You'll Learn on the Job
- How to write advanced scripts for Windows and Mac system management and troubleshooting.
- How to use advanced tools for remote management, specifically Microsoft's Active Directory, Group Policy, BigFix and many others.
- How to build and deploy a computer image.
- How to deploy software to hundreds of computers simultaneously.
- Intimate knowledge of advanced operating system troubleshooting.
Availability & Training Requirements
- The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
- Must be a currently enrolled UC Berkeley student.
- Must be available for 5-10 hours per week of training during the spring 2017 semester, including New Staff Orientation on Friday, April 7, 2017.
- Must be available to work 20-40 hours per week during the summer.
- Must be available to work 10-15 hours per week during the academic year.
- Required to attend all-staff training on August 18, 2017.
- Must clear a criminal background check due to the level of data access and access to systems and physical spaces required by the position.
- Continued employment is contingent upon satisfactory job performance evaluation by the Desktop Engineering full-time supervisor.
What to Expect
If selected for an interview, a candidate will meet with a hiring panel consisting of members of the Desktop Engineering student team, their supervisor, and possibly a member of another team that regularly works with the Desktop Engineering team. The interview will last about one hour. There will be some general questions to assess a candidates experience and background as it relates to the team followed by more specific technical questions to understand with what concepts they are familiar. For the technical questions, the candidate is not necessarily expected to answer everything correctly, rather the interview panel is instead looking to understand their thinking and troubleshooting process. Finally, the candidate will be expected to bring a printed BearFacts transcript to verify they meet the minimum GPA requirement.
Sample Interview Questions
- In your own words, please describe the responsibilities of the Desktop Engineer.
- Describe a time you encountered a difficult computer-related problem. What steps did you take to resolve it? What tools, utilities, or resources did you use?
- Describe the following command to the best of your ability: ipconfig
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