$ per hour
Summer Required

The Lead Network Engineering Assistant ...
Provides team leadership:
  • Manages the team and plans and assigns projects.
  • Helps train other team members.
  • Conducts quarterly evaluations and gives feedback to team members.
  • Manages the hiring process for new Network Engineering Assistants.
Manages team operations:
  • Keeps the team organized and focused.
  • Writes documentation when necessary.
  • Inventories new equipment and keeps all equipment up-to-date.
  • Performs preventive maintenance of all equipment.
  • Ensures storage space and work areas are clean and organized.
Maintains network infrastructure:
  • Supports wired and wireless network.
  • Installs and maintains network equipment such as routing switches, WiFi access points, and over 10,000 data ports.
  • Surveys WiFi signal coverage and makes adjustments when necessary.
Supports cable TV:
  • Monitors and maintains signal quality.
  • Supports and maintains over 80 cable TV channels.
  • Repairs damaged in-room cable connections in the residence halls.
Maintains registers/point of sale systems:
  • Supports over 150 registers used in on-campus restaurants, dining halls, Cal Memorial Stadium, and Haas Pavilion concession stands.
  • Maintains register peripherals such as scanners, card readers, printers, and scales.
  • Provides on-site technical support for all football games at Cal Memorial Stadium.
Supports peripheral devices:
  • Maintains all Cal 1 Debit readers used by on- and off-campus vendors.
  • Supports all CalTime time clocks for Student Affairs departments.
  • Supports laundry readers and ADA door access readers for all residence halls.
  • Installs and maintains security monitor laptops used in the residence halls.
Examples of Projects and Daily Tasks:
  • Manage equipment upgrades.
  • Meet with supervisor regularly to discuss projects.
  • Coordinate biweekly team meetings.
  • Train new staff on the devices we support.
  • Provide technical customer service support to customers.
What You'll Bring to the Job
Required Skills:
  • Ability to problem-solve and think logically to troubleshoot challenging technical problems.
  • Strong understanding of the Network Engineering position.
  • Excellent verbal and written communication skills.
  • Technical background or proven experience with hands-on electronics, hardware, or computer troubleshooting, building, or installation.
  • Minimum GPA of 2.0
  • Experience working on the Network Engineering team.
  • Basic knowledge of computer hardware and software applications.
  • Demonstrated teamwork and leadership skills.
  • Strong organization and administrative skills.
  • Detail-oriented
  • Highly self-motivated.
  • Ability to lift computer equipment over 20 pounds.
  • Minimum GPA of 2.3
What You'll Learn on the Job
  • Advanced troubleshooting techniques for network equipment.
  • Communication skills with wide variety of peers, coworkers, and full-time professional staff.
Availability & Training Requirements
  1. The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
  2. Must be a currently enrolled UC Berkeley student.
  3. Must be available for 2-5 hours per week of training during the spring 2017 semester, including sessions on:
    • February 17
    • April 7
    • April 14
    • 2 days during the week of May 15 (dates/times TBD)
  4. Must be available to work 20-40 hours per week during the summer.
  5. Must be available to work 10-15 hours per week during the academic year.
  6. Must participate in Residential Computing Consultant (RCC) training during week of August 7, 2017.
  7. Required to attend all-staff training on August 18, 2017.
  8. A valid CA driver's license and a driving record check is required for this position.
  9. Must clear a criminal background check due to the level of data access and access to systems and physical spaces required by the position.
  10. Continued employment is contingent upon satisfactory job performance evaluation by the Network Operations team supervisor.
The Interview
What to Expect

Lead Network Engineering Assistant interview candidates will meet with a small panel that includes the current Lead Network Engineering Assistant, the team supervisor, and possibly another member of the Network Engineering team to discuss how their skills and experience are a fit for the job. The interview will last about one hour, and will include some general questions as well as some that are specific to Network Engineering skills and technical background.

Sample Interview Questions
  • What leadership skills do you bring to the Network Engineering Team? How will this benefit the Network Engineering team?
  • Describe a past experience fixing a technical problem. Talk about your troubleshooting process - how did you approach the problem, what
  • difficulties did you encounter?
  • How would you deal with a conflict between two staff members?

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