Internals
16.75
$ per hour
Summer Required

The Change and Release Analyst ...
Helps plan for software application releases and change:
  • Participates in change management meetings, including tracking and documenting timeline of upcoming changes and releases.
  • Participates in change requirement walk-throughs.
  • Partners with Portfolio Management Office teams to understand the impact of upcoming projects and changes.
  • Assists with code release coordination, troubleshooting, and emergency response.
  • Attends and participates in staff meetings and one-on-ones with supervisor.
Writes and maintains code release documentation:
  • Creates, maintains, reviews, updates, and stores in central location supporting documentation for change and release management.
  • Documents change and release requests that require application updates.
  • Helps establish documentation processes in support of change and release management best practices.
  • Partners with Information Security student team to ensure change and release management procedures are in line with security best practices.
  • Works with business and technical application owners to ensure that standard operating procedures are documented and that they match current
  • production code.
  • Assists development staff to establish emergency response procedures and coverage to return disabled systems to full operation.
  • Prepares application risk analyses as they relate to change/release requests.
Attends training and keeps up with administrative duties:
  • Keeps online calendar (bCal) updated,
  • Determines escalation procedures with the assistance of the Supervisor.
  • Reports weekly status to the Supervisor.
  • Attends ITIL (IT Infrastructure Library) Best Practices training.
  • Participates in SAIT student staff training.
  • Attends internal Service Delivery training.
  • Helps to maintain training documentation.
Examples of Projects and Daily Tasks:
  • Document information about student-facing applications as part of a disaster recovery plan.
  • Record information about various employees’ computers and connections to ensure SAIT security guidelines are upheld.
What You'll Bring to the Job
Required Skills:
  • Excellent written and interpersonal communication skills
  • Ability to create organized and clear documentation
  • Ability to interact professionally with a diverse group of clients and staff
  • Strong administrative and organizational skills
  • Problem-solving and analytical skills
  • Experience prioritizing tasks
  • Ability to work collaboratively and build and maintain strong working relationships
  • Flexibility/adaptability and capacity to work in a changing work environment
  • Minimum GPA of 2.0
Bonus:
  • Customer service experience
  • Meeting facilitation skills
  • Ability to teach technical best practice topics to others
  • Some understanding and knowledge of change management principles, methodologies and tools
  • Experience working with development/technical teams
  • Familiarity with project management approaches, tools, and phases of the project lifecycle
  • Minimum GPA of 2.3
What You'll Learn on the Job
  • A comprehensive understanding of what is required both technically and non-technically to run Berkeley student applications.
  • Exposure and understanding of the roles and responsibilities of various IT professionals at SAIT.
  • Experience with ITIL (IT Infrastructure Library) best practices and change management principles, technologies, and tools.
Availability & Training Requirements
  1. The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
  2. Must be a currently enrolled UC Berkeley student.
  3. Must be available for 2-5 hours per week of training during the spring 2017 semester, including New Staff Orientation on Friday, April 7, 2017.
  4. Must be available to work 20-40 hours per week during the summer.
  5. Must be available to work 10-15 hours per week during the academic year.
  6. Required to attend all-staff training on August 18, 2017.
  7. Must clear a criminal background check due to the level of data access and access to systems and physical spaces required by the position.
  8. Continued employment is contingent upon satisfactory job performance evaluation by the Associate Director of Student Application Management, Service Delivery.
The Interview
What to Expect

Change/Release Analyst interview Candidates will meet with a small panel made up of current Student Application Management Service Delivery team employees, the team supervisor, and possibly a member of another team that regularly works with the Service Delivery team to discuss how their skills and experience are a fit for the job. The interview will last about one hour, and will include some general questions as well as some that are specific to change management. They will also be asked to bring a BearFacts transcript to verify they meet the minimum GPA requirement.

Sample Interview Questions
  • What strengths or experiences do you bring to SAIT? How do you see your strengths and experiences relating to the Change and Release Analyst role?
  • Give examples of project ideas you’ve had or implemented.
  • Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.

This job is currently not open for hiring

Have a question? Email us at hiring@rescomp.berkeley.edu.