The Change and Release Analyst ...
Helps plan for software application releases and change:
Writes and maintains code release documentation:
Attends training and keeps up with administrative duties:
Examples of Projects and Daily Tasks:
What You'll Bring to the Job
- Excellent written and interpersonal communication skills
- Ability to create organized and clear documentation
- Ability to interact professionally with a diverse group of clients and staff
- Strong administrative and organizational skills
- Problem-solving and analytical skills
- Experience prioritizing tasks
- Ability to work collaboratively and build and maintain strong working relationships
- Flexibility/adaptability and capacity to work in a changing work environment
- Minimum GPA of 2.0
- Customer service experience
- Meeting facilitation skills
- Ability to teach technical best practice topics to others
- Some understanding and knowledge of change management principles, methodologies and tools
- Experience working with development/technical teams
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Minimum GPA of 2.3
What You'll Learn on the Job
- A comprehensive understanding of what is required both technically and non-technically to run Berkeley student applications.
- Exposure and understanding of the roles and responsibilities of various IT professionals at SAIT.
- Experience with ITIL (IT Infrastructure Library) best practices and change management principles, technologies, and tools.
Availability & Training Requirements
- The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
- Must be a currently enrolled UC Berkeley student.
- Must be available for 2-5 hours per week of training during the spring 2017 semester, including New Staff Orientation on Friday, April 7, 2017.
- Must be available to work 20-40 hours per week during the summer.
- Must be available to work 10-15 hours per week during the academic year.
- Required to attend all-staff training on August 18, 2017.
- Must clear a criminal background check due to the level of data access and access to systems and physical spaces required by the position.
- Continued employment is contingent upon satisfactory job performance evaluation by the Associate Director of Student Application Management, Service Delivery.
What to Expect
Change/Release Analyst interview Candidates will meet with a small panel made up of current Student Application Management Service Delivery team employees, the team supervisor, and possibly a member of another team that regularly works with the Service Delivery team to discuss how their skills and experience are a fit for the job. The interview will last about one hour, and will include some general questions as well as some that are specific to change management. They will also be asked to bring a BearFacts transcript to verify they meet the minimum GPA requirement.
Sample Interview Questions
- What strengths or experiences do you bring to SAIT? How do you see your strengths and experiences relating to the Change and Release Analyst role?
- Give examples of project ideas you’ve had or implemented.
- Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.
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