Internals
16.75
$ per hour
Summer Required

The Desktop Administrator ...
Manages Academic Center resources
  • Manages technology across multiple Academic Centers in the residence halls.
  • Serves as a liaison between Academic Center staff and ResComp/SAIT staff.
  • Troubleshoots basic technical issues in both hardware and software.
  • Replaces center computers annually, requiring assembly and disassembly of computer hardware.
  • Proactively monitors Academic Centers for technology-related problems and work to resolve them independently.
Provides Residential Support
  • Provides drop-in office hours for residential technology support in the Academic Centers.
  • Meets regularly with Residential Computing Consultant (RCC) staff to stay abreast of current technology trends.
Develops technical skills and provides training
  • Self-motivated to learn:
    • General networking concepts
    • How the components of a computer work
    • Troubleshooting of both OS X and Windows operating systems
    • How to troubleshoot hardware issues
    • 3D print troubleshooting and maintenance
  • Trains other staff on Academic Center technologies.
  • Serves as a resource for other Desktop Administrators, Residential Computing Consultants, and Academic Center Assistants.
Contributes to the success of the Desktop Administrator team
  • Practices effective communication and teamwork.
  • Contributes ideas to further the success of the Desktop Administrator team.
  • Contributes ideas to provide the best computing experience possible for customers.
  • Works independently with minimal supervision.
  • Driven to constantly improve the functionality of the machines and systems in place.
Examples of Projects and Daily Tasks:
  • Annual hardware/computer upgrades for a designated Academic Center
  • Facilitate weekly office hours in the Academic Centers to provide students access to our 3D printers
  • Daily check-ins and monitoring of customer requests for all residential housing locations. This includes Unit 1, Unit 2, Unit 3, Foothill/Stern, Clark Kerr, and University Village family housing
  • Attend weekly meetings with Academic Center Assistants
  • Attend biweekly meetings with Desktop Administrator team
  • Plan biannual training of Academic Service Assistants
  • Daily checking of email.
What You'll Bring to the Job
Required Skills:
  • Ability to teach technical skills to non-technical people
  • Effective communication skills
  • Familiarity with Windows 7 and Mac OS X operating systems
  • Familiarity with PC and Mac hardware configurations
  • Familiarity with networking technologies and concepts
  • Ability to research, test, install, troubleshoot, and maintain new software, operating systems, and hardware
  • Motivation to learn new technologies quickly and effectively with minimum support
  • Ability to lift 20-30 pounds
  • Minimum GPA of 2.0
Bonus:
  • Experience helping others with technical needs (bonus points if you've had a technical role such as Helpdesk support)
  • Solid understanding of network concepts, their definitions, and how the network works * Network concepts such as IP/TCP Address, DHCP, Static, DNS, Default Gateway
  • Solid understanding of computer components and what they do * SSD vs. HDD, RAM, Processors, Power supply, Motherboards (bonus points if you've built your own computer)
  • Experience with peripheral components such as monitors and their different inputs * VGA, DVI, HDMI, Display Port
  • Minimum GPA of 2.3
What You'll Learn on the Job
  • The basic hardware components of a computer and what these components contribute
  • How to troubleshoot both hardware and software issues
  • Basic networking concepts and how the Academic Center's computer network works
  • General understanding of Active Directory and how it works
  • How to manage print funds of residents who use the Academic Centers
  • Computer imaging processes such as WDS and Casper
Availability & Training Requirements
  1. The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
  2. Must be a currently enrolled UC Berkeley student.
  3. Must be available for 2-5 hours per week of training during the spring 2017 semester, including New Staff Orientation on April 7, 2017.
  4. Must be available to work 20-40 hours per week during the summer.
  5. Must be available to work 10-15 hours per week during the academic year.
  6. Must participate in Residential Computing Consultant (RCC) training during week of August 7, 2017.
  7. Required to attend all-staff training on August 18, 2017.
  8. A valid driver's license and a driving record check is required for all SAIT employees who drive the departmental vehicle in the course of their work (driving is preferred, but not required, for this position).
  9. Must clear a criminal background check due to the level of data access and access to systems and physical spaces required by the position.
  10. Continued employment is contingent upon satisfactory job performance evaluation by the Technical Services Manager.
The Interview
What to Expect

Desktop Administrator interview candidates will meet with a small panel made up of the current staff, the current lead, the team supervisor, and possibly a member of another team who works closely with the Desktop Administrator team. The interview will last about one hour, and will include questions regarding their technical background, technical scenarios, and general questions pertaining to the candidate's resume. Candidates will be asked to bring a BearFacts transcript to verify they meet the minimum GPA requirement. At the end of the interview, you will also be given a test to determine your technical knowledge.

Sample Interview Questions
  • Tell me about a scenario where you had difficulty troubleshooting a technical issue. What was the issue and what did you do to solve it?
  • Tell me two strengths and two weaknesses that you will bring to the Desktop Administrator team.
  • Which operating system do you prefer and why?

This job is currently not open for hiring

Have a question? Email us at hiring@rescomp.berkeley.edu.